law - transport
- air - 2004 - Europe
REGULATION (EC) No 261/2004 OF THE EUROPEAN PARLIAMENT AND OF THE
COUNCIL of 11 February 2004
1. When an operating air carrier reasonably expects to deny boarding on
a flight, it shall first call for volunteers to surrender their
reservations in exchange for benefits under conditions to be agreed
between the passenger concerned and the operating air carrier.
Volunteers shall be assisted in accordance with Article 8, such
assistance being additional to the benefits mentioned in this paragraph.
2. If an insufficient number of volunteers comes forward to allow the
remaining passengers with reservations to board the flight, the
operating air carrier may then deny boarding to passengers against
3. If boarding is denied to passengers against their will, the
operating air carrier shall immediately compensate them in accordance
with Article 7 and assist them in accordance with
Articles 8 and 9.